Hi Carl, thanks for the update. The point I'd like to raise us that AMC have an online health assessment form that a patient can complete. When that form is completed, and the recommended outcome is an appointment with a Health Care Professional, would it not then be appropriate fora HCP /receptionist to contact the patient and offer an appointment, either face to face or telephone. At the moment, when advised review with HCP, the patient still has to join next days 8am lottery.
Many thanks Sian

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 Hi Sian,

Not sure if I fully understand. Is the situation that patients with certain category of illnesses can complete an online assessment form. Then when you do that, you are thrown back into the mainstream and have to go through the telephone ordeal ?

#2: -  

 Hi Sian
i wasn't aware of the online assessment form. Can it be accessed through Argyle web site. It does seem a useless tool if it throws you back to the phone