Save Our Royal Mail Delivery Offices

It would appear that Royal Mail prefers to pay its postmen/women to sit in traffic jams as they travel back and forth, collecting and delivering mail and parcels between Green Lane Stockport and the local Marple and surrounding communities that the current office serves. How does this fit in with greater operational and cost efficiencies? Furthermore, Royal Mail clearly states on its website that a key part of its strategic customer initiatives includes "investing in enquiry offices to enhance customer experience" It's hard to understand why Royal Mail believes that by removing simple access to a much used and valuable local service along with the local knowledge, built up for decades by local postmen/women, will not have a detrimental effect on its local service. Unbelievable and certainly not a first class, or even second class, service proposal.